Information for the start of the season
Coronavirus

Cruising information

With effect from Monday 13 September 2021, passengers eating and/or
drinking in the interiors of our scheduled and Unique Cruise boats must be in possession of a valid Covid Certificate. In the interiors of our scheduled cruise boats, the previously announced requirement of a face mask remains in force. In accordance with current regulations to maintain social distancing and prevent ticket area crowding, please purchase your ticket(s) before boarding or buy contactless after boarding.

 

Cruise questions-and-answers relating to COVID-19

For our passengers we have compiled the following essential information. If you have further questions, please do not hesitate to contact us. We are at your service for any advice or assistance you may require.

Before the cruise
Are boats operating to ZSG’s normal timetable? Status 01.05.2021

All boats are operating to the regular timetable. All information about the departure times of round trips can be found in the following PDF:

Where can I buy my ticket? Status 05.11.2020

We recommend that you purchase your ticket online or contactless at the ZVV Ticket Shop. Otherwise, you can obtain your ticket from all ZVV ticket machines or directly on board. We ask you to observe the distancing regulations when buying tickets, and request that you make cashless payments whenever possible.

Do I have to reserve a seat in advance? Status 25.06.2021

No, table reservation is not mandatory. However, we recommend reservation if you wish to eat on board.

Am I sure I have a seat on the cruise? Status 05.11.2020

Due to the protection measures now in force (for example, distance maintenance), our boats are currently operating at reduced capacity. We expect that on some days the main cruises will be very busy. 

Can my bike be transported on the boat? Status 05.06.2020

The ZSG is under no obligation to transport bicycles. However, bicycles can be transported to a very limited extent.

When are the boats in Zürich Bürkliplatz and Rapperswil ready for boarding? Status 25.06.21

The boats departing Zürich Bürkliplatz and Rapperswil can be boarded 5 to 10 minutes before departure.

During the cruise
Do passengers require a Covid Certificate on our scheduled cruises? Status 10.09.2021

On scheduled cruises with gastronomy service, passengers aged from 16 eating and/or drinking in the boat interiors (including food/drink brought on board) must be seated and in possession of a valid Covid Certificate.

What are the health safety measures on board the boats? Status 10.09.2021

Our protection measures are based on the guidelines of Switzerland’s "Tourist Traffic" protection plan and the Federal Office of Public Health. A series of measures are implemented on each boat to protect the health and safety of our passengers and employees:

  • intensed cleaning
  • mandatory face masks in the interior of the boats
  • Hand desinfection facilities
  • Mandatory eating and Covid Certificate requirements when eating and/or drinking in the interiors of scheduled cruise boats with gastronomy service
Are the boat restaurants open? Status 10.09.2021

Yes. An overview of all cruises with culinary service can be found here.

Please note the following requirements when aboard a scheduled cruise with gastronomy service:

  • In boat interiors all passengers aged from 12 years must wear a mask
  • When eating and/or drinking in boat interiors (including food/drink brought on board) all passengers must be seated and, from age 16, must be in possession of a valid Covid Certificate.
Can I bring food and/or drink onto the boat? Status 10.09.2021

Please note: In the interiors on all scheduled cruises with gastronomy (including food and/or drink brought on board) passengers must be seated and, from age 16, in possession of a valid Covid Certificate. 

Can I make cashless payments? Status 05.11.2020

Yes. All major payment cards are accepted for cruise tickets and on-board restaurant purchases.

Must I wear a face mask? Status 10.09.2021

The wearing of a face mask is mandatory in the interior on all our boats, from age 12 – as on all other public transport throughout SwitzerlandPlease note : When eating and/or drinking in boat interiors, passengers must be seated and, from age 16, in possession of a valid Covid Certificate.

In the exterior of the boats face masks are no longer mandatory

Passengers who do not have a mask are required to purchase on board a protection set comprising a mask, disinfection wipe and instructions for use. Price : CHF 1.00

What do I have to consider on board? Status 06.06.2020

Please follow the on-board directives and comply with the instructions of the crew. We kindly ask you to respect the usual distancing regulations.

Unique Cruises

An overview of our current Unique Cruises can be found here

Are the Unique Cruises operating as planned? Status 28.05.2021

Our Unique Cruises will again be operating from 4 June as scheduled. An overview:
All Unique Cruises at a glance

Is a Covid Certificate compulsory on Unique Cruises? Status 10.09.2021

Yes. From Monday 13 September 2021, Unique Cruise passengers must be in possession of a valid Covid Certificate.  But the mandatory mask requirement no longer applies.

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