Information for the start of the season
Coronavirus

Cruising information

Please note that the wearing of protective face masks has become compulsory in the interior and exterior areas of vessels on all scheduled cruises and Unique Cruises as well as in the waiting and access areas (landing stages). In accordance with current regulations to maintain social distancing and prevent ticket area crowding, please purchase your ticket(s) before boarding or buy contactless after boarding.

 

Cruise questions-and-answers relating to COVID-19

For our passengers we have compiled the following essential information. If you have further questions, please do not hesitate to contact us. We are at your service for any advice or assistance you may require.

Before the cruise
Are boats operating to ZSG’s normal timetable? Status 11.12.2020

From 13 December 2020 to 1 April 2021 all boats are operating to the regular timetable. All information about the departure times of round trips can be found in the following PDF:

Where can I buy my ticket? Status 05.11.2020

We recommend that you purchase your ticket online or contactless at the ZVV Ticket Shop. Otherwise, you can obtain your ticket from all ZVV ticket machines or directly on board. We ask you to observe the distancing regulations when buying tickets, and request that you make cashless payments whenever possible.

Do I have to reserve a seat in advance? Status 19.03.2021

All on-board culinary services are being suspended until further notice. There is no possibilty for seat reservations.

Am I sure I have a seat on the cruise? Status 05.11.2020

Due to the protection measures now in force (for example, distance maintenance), our boats are currently operating at reduced capacity. We expect that on some days the main cruises will be very busy. 

Can my bike be transported on the boat? Status 05.06.2020

The ZSG is under no obligation to transport bicycles. However, bicycles can be transported to a very limited extent.

When are the boats in Zürich Bürkliplatz and Rapperswil ready for boarding? Status 12.06.2020

The long lake cruises from Zürich Bürkliplatz and Rapperswil are ready for boarding 10 minutes before departure.

During the cruise
What security measures apply? Status 18.01.2021

Our security measures are based on the guidelines of Switzerland’s "Tourist Traffic" protection plan and the Federal Office of Public Health. A series of measures are implemented on each boat to protect the health and safety of our passengers and employees:

  • Increased cleaning
  • reduced passenger capacity
  • general mask obligation in the interior and exterior areas on all vessels
  • Hand desinfection facilities
  • Hygiene masks on sale
  • Maintaining the minimum distance
Are the on-board restaurants open? Status 16.04.2021

With effect from 19 April, culinary service is again available on the outer deck of the Long Lake Cruise (105/106) departing from Zurich Bürkliplatz at 11.20 hrs. From May, culinary service will also again be on offer on the outer deck of the Sunset Cruise (117118) departing from Zürich Bürkliplatz at 17.30 hrs. For consuming passengers on the outer decks, the following regulations apply :

  • Consuming passengers must be seated - a table reservation is not possible
  • Maximum 4 persons per table. (Exception : parents with children)
  • If all table seats are already occupied, passengers must wait until a table is free. Advance table reservation is not possible
  • For all consuming passengers, name registration is compulsory
  • Distance between tables must be 1.5 metres minimum
  • Except when eating or drinking, passengers must wear face masks.

On all our other cruises, culinary services remain suspended until further notice. On our entire fleet, consumption in the interior areas remains strictly forbidden.

Can I have a picnic on board the boats? Status 16.04.2021

In the interior areas of all boats eating and drinking is strictly forbidden. Face masks are compulsory at all times. On the outer decks, the brief removal of face masks is permitted for the consumption of snacks or drinks. Please note that on our 105/106 and 117/118 cruises, food and drinks must not be brought onto the boat for consumption in the serviced outer decks.

Can I make cashless payments? Status 05.11.2020

Yes. All major payment cards are accepted for cruise tickets and on-board restaurant purchases.

Do I need to wear a hygiene mask? Status 18.01.2021

As on all public transport in Switzerland, a general mask obligation applies in the interior and exterior areas on all vessels. Protective masks can be purchsed at the cashiers desk. 

In the exterior areas the hygiene mask can be removed for a quick snack or drink.

What do I have to consider on board? Status 06.06.2020

Please follow the on-board directives and comply with the instructions of the crew. We kindly ask you to respect the usual distancing regulations.

Unique Cruises

An overview of our current Unique Cruises can be found here

Are the Unique Cruises operating as planned? Status 19.03.2021

According to the current situation, our Unique Cruises will operate from June on.

©2021 Zürichsee-Schifffahrtsgesellschaft AG