Information for the start of the season
Coronavirus

Cruising information

Please note that the wearing of protective face masks has become compulsory in the interior and exterior areas of vessels on all scheduled cruises and Unique Cruises as well as in the waiting and access areas (landing stages). In accordance with current regulations to maintain social distancing and prevent ticket area crowding, please purchase your ticket(s) before boarding or buy contactless after boarding.

 

Cruise questions-and-answers relating to COVID-19

For our passengers we have compiled the following essential information. If you have further questions, please do not hesitate to contact us. We are at your service for any advice or assistance you may require.

Before the cruise
Are boats operating to ZSG’s normal timetable? Status 01.05.2021

All boats are operating to the regular timetable. All information about the departure times of round trips can be found in the following PDF:

Where can I buy my ticket? Status 05.11.2020

We recommend that you purchase your ticket online or contactless at the ZVV Ticket Shop. Otherwise, you can obtain your ticket from all ZVV ticket machines or directly on board. We ask you to observe the distancing regulations when buying tickets, and request that you make cashless payments whenever possible.

Do I have to reserve a seat in advance? Status 19.03.2021

All on-board culinary services are being suspended until further notice. There is no possibilty for seat reservations.

Am I sure I have a seat on the cruise? Status 05.11.2020

Due to the protection measures now in force (for example, distance maintenance), our boats are currently operating at reduced capacity. We expect that on some days the main cruises will be very busy. 

Can my bike be transported on the boat? Status 05.06.2020

The ZSG is under no obligation to transport bicycles. However, bicycles can be transported to a very limited extent.

When are the boats in Zürich Bürkliplatz and Rapperswil ready for boarding? Status 12.06.2020

The long lake cruises from Zürich Bürkliplatz and Rapperswil are ready for boarding 10 minutes before departure.

During the cruise
What security measures apply? Status 18.01.2021

Our security measures are based on the guidelines of Switzerland’s "Tourist Traffic" protection plan and the Federal Office of Public Health. A series of measures are implemented on each boat to protect the health and safety of our passengers and employees:

  • Increased cleaning
  • reduced passenger capacity
  • general mask obligation in the interior and exterior areas on all vessels
  • Hand desinfection facilities
  • Hygiene masks on sale
  • Maintaining the minimum distance
Are the restaurants on the boats open? Status 31.05.2021

An overview of all cruises with culinary service can be found here

With effect from Monday, 31 May 2021, all restaurants on our boats are again open. Please note the following:

  • Seating at tables is mandatory
  • Face masks are not required at served tables
  • When moving on the boat (for example, visiting the toilets) face masks must be worn.
  • Passengers bringing their own food and drink on board are permitted to remove their masks briefly during consumption
Am I allowed to bring my own food and drink on board? Status 31.05.2021

With effect from Monday, 31 May 2021, the consumption of food and drink brought on board by passengers is permitted in all interior and exterior areas of the boat. Seating is mandatory, but face masks can be removed briefly.

Can I make cashless payments? Status 05.11.2020

Yes. All major payment cards are accepted for cruise tickets and on-board restaurant purchases.

Must I wear a face mask? Status 28.05.2021

The wearing of a face mask is mandatory on all our boats – as on all other public transport throughout Switzerland. Passengers who do not have a mask are required to purchase on board a protection set comprising a mask, disinfection wipe and instructions for use. Price : CHF 1.00

Face masks are not required at served tables.

For the consumption of food and drink brought onto the boat by passengers, seating is mandatory but face masks can be removed briefly.

What do I have to consider on board? Status 06.06.2020

Please follow the on-board directives and comply with the instructions of the crew. We kindly ask you to respect the usual distancing regulations.

Unique Cruises

An overview of our current Unique Cruises can be found here

Are the Unique Cruises operating as planned? Status 28.05.2021

Our Unique Cruises will again be operating from 4 June as scheduled. An overview:
All Unique Cruises at a glance

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